Conversational AI Platform⚡ Limited Risk5/10

Amazon Lex

AWS managed conversational AI service for building chatbots and voice assistants. Widely used to build customer-facing support bots, IVR replacements, and virtual agents in enterprise applications.

⚡ EU AI Act Risk Classification

Indicative classification: Limited Risk

Legal reference: Article 50 — obligations apply to chatbots built using Amazon Lex, not the service itself

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→Article 50 chatbot disclosure required in all customer-facing Lex chatbots
→Human escalation pathway mandatory in any Lex bot interacting with customers
→AWS data processing agreement applies to conversation data
→Deployers own all Article 26 obligations for applications built on Lex

How this score was derived

Methodology →

Scores 5/10: Amazon Lex is a conversational AI building service — AWS infrastructure that deployers use to create customer-facing chatbots. AWS publishes EU compliance documentation. Score of 5 reflects that virtually all Lex deployments are customer-facing chatbots triggering Article 50, and the additional complexity that Lex is often integrated with backend systems that may touch high-risk domains (banking, healthcare).

Provider EU AI Act documentation

Amazon Lex has published EU AI Act compliance documentation. Request the provider's instructions of use and technical documentation as part of your Article 26 due diligence.

What to do next

01

Register in Aeqora

Add Amazon Lex to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask Amazon Lex for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "Amazon Lex — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-14. https://aeqora.eu/vendors/amazon-lex

Scores are methodology-derived and citable under CC BY. View methodology →

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