Productivity AI✓ Generally Minimal Risk2/10

Atlassian Intelligence

AI features across Atlassian products (Jira, Confluence, Trello) including issue summarization, automated workflows, virtual agent for IT service requests, and knowledge retrieval. Internal enterprise productivity and IT service tools.

✓ EU AI Act Risk Classification

Indicative classification: Generally Minimal Risk

Legal reference: Minimal risk (internal); Article 50 if Jira Service Management AI faces external customers

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→Article 50 disclosure if Atlassian virtual agent handles external customer interactions
→Review Jira Service Management AI for IT helpdesk customer interactions
→No mandatory obligations for internal team productivity use
→Atlassian EU data processing agreement covers EU data residency

How this score was derived

Methodology →

Scores 2/10: Atlassian Intelligence for internal Jira, Confluence, and Trello productivity is clearly minimal risk. Score of 2 rather than 1 reflects the Jira Service Management virtual agent — if deployed to handle external customer support queries rather than internal IT tickets, Article 50 obligations attach. Atlassian publishes EU compliance documentation.

Provider EU AI Act documentation

Atlassian Intelligence has published EU AI Act compliance documentation. Request the provider's instructions of use and technical documentation as part of your Article 26 due diligence.

What to do next

01

Register in Aeqora

Add Atlassian Intelligence to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask Atlassian Intelligence for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "Atlassian Intelligence — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-14. https://aeqora.eu/vendors/atlassian-intelligence

Scores are methodology-derived and citable under CC BY. View methodology →

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