Sales Intelligence AI✓ Generally Minimal Risk3/10

Chorus.ai (ZoomInfo)

AI conversation intelligence platform that records, transcribes, and analyses sales calls. AI coaching scores and deal signals based on call analysis. Acquired by ZoomInfo.

✓ EU AI Act Risk Classification

Indicative classification: Generally Minimal Risk

Legal reference: Minimal risk (internal coaching); review Annex III Cat 4 if AI scores used in formal HR decisions

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→Inform all call participants that AI is recording and analysing the conversation
→Review if AI performance scores are used in formal HR evaluations (may elevate to high-risk)
→GDPR consent required for recording EU individuals

How this score was derived

Methodology →

Scores 3/10: Same risk profile as Gong — AI call recording and coaching. Article 50 chatbot obligations do not apply (no chatbot element). Score is 3 rather than 2 because formal use of Chorus AI coaching scores in performance reviews or compensation decisions would elevate to Annex III Category 4. No EU compliance documentation published.

Provider EU AI Act documentation

Chorus.ai (ZoomInfo) has not yet published dedicated EU AI Act compliance documentation. Contact them directly to request instructions of use and ask about their compliance roadmap.

What to do next

01

Register in Aeqora

Add Chorus.ai (ZoomInfo) to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask Chorus.ai (ZoomInfo) for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "Chorus.ai (ZoomInfo) — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-14. https://aeqora.eu/vendors/chorus-ai

Scores are methodology-derived and citable under CC BY. View methodology →

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