Customer Support AI⚡ Limited Risk6/10

LivePerson AI

Enterprise conversational AI platform for large-scale contact centre automation. AI agents resolve customer queries autonomously across messaging channels, requiring mandatory Article 50 disclosure.

⚡ EU AI Act Risk Classification

Indicative classification: Limited Risk

Legal reference: Article 50 — conversational AI transparency

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→Mandatory AI disclosure at conversation start
→Human escalation pathway required at all times
→Log AI resolution data for compliance audit
→Review sector-specific obligations (FSI/Telco deployers)

How this score was derived

Methodology →

Scores 6/10: Enterprise-scale autonomous AI contact centre resolution. Upper band of limited risk given volume of AI-only interactions and financial/telco sector deployers facing additional sector regulatory overlays. No EU Declaration of Conformity published as of the index date. Article 50 disclosure must be implemented in the conversation entry experience by the deployer — LivePerson does not enable this by default.

Provider EU AI Act documentation

LivePerson AI has not yet published dedicated EU AI Act compliance documentation. Contact them directly to request instructions of use and ask about their compliance roadmap.

What to do next

01

Register in Aeqora

Add LivePerson AI to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask LivePerson AI for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "LivePerson AI — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-12. https://aeqora.eu/vendors/liveperson-ai

Scores are methodology-derived and citable under CC BY. View methodology →

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