IT Service AI⚡ Limited Risk5/10

Moveworks

AI IT service desk chatbot that resolves employee requests (password resets, software access, HR queries) autonomously through conversational AI. Deployed internally but interacts with employees on HR and IT matters.

⚡ EU AI Act Risk Classification

Indicative classification: Limited Risk

Legal reference: Article 50 — internal conversational AI (employee-facing); review Annex III Cat 4 if handling HR decisions

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→Article 50 chatbot disclosure to employees interacting with AI service desk
→Human escalation route for unresolved or sensitive requests
→Review if AI HR query handling touches Annex III employment AI obligations
→Document in AI system inventory

How this score was derived

Methodology →

Scores 5/10: Employee-facing IT and HR service chatbot. Article 50 disclosure obligations apply to conversational AI interactions even in internal enterprise contexts. Score of 5 reflects the HR query handling capability — if Moveworks begins handling formal HR decisions (leave approval, performance queries with implications), an Annex III Category 4 assessment should be conducted. No EU Declaration of Conformity published as of the index date.

Provider EU AI Act documentation

Moveworks has not yet published dedicated EU AI Act compliance documentation. Contact them directly to request instructions of use and ask about their compliance roadmap.

What to do next

01

Register in Aeqora

Add Moveworks to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask Moveworks for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "Moveworks — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-14. https://aeqora.eu/vendors/moveworks-ai

Scores are methodology-derived and citable under CC BY. View methodology →

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