CRM & Sales AI⚠ Potentially High Risk7/10

Salesforce Einstein

AI for credit scoring, lead scoring, and opportunity prediction within Salesforce CRM. Credit/insurance scoring applications fall under Annex III.

⚠ EU AI Act Risk Classification

Indicative classification: Potentially High Risk

Legal reference: Annex III, Category 5 (essential private services — credit scoring)

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→High-risk obligations if used for credit decisions
→Explanation rights for affected individuals
→Human oversight of credit recommendations

How this score was derived

Methodology →

Scores 7/10: Credit and lead scoring applications trigger Annex III Category 5. Score reflects configuration-dependence — CRM lead scoring is lower risk than credit decisioning. EU provider documentation available. Deployers must assess their specific Einstein use case to determine whether the high-risk threshold is met.

Provider EU AI Act documentation

Salesforce Einstein has published EU AI Act compliance documentation. Request the provider's instructions of use and technical documentation as part of your Article 26 due diligence.

What to do next

01

Register in Aeqora

Add Salesforce Einstein to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask Salesforce Einstein for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "Salesforce Einstein — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-12. https://aeqora.eu/vendors/salesforce-einstein

Scores are methodology-derived and citable under CC BY. View methodology →

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