Customer Support AI⚡ Limited Risk5/10

Tidio AI

AI-powered live chat and customer support automation for SMB e-commerce and retail sites. Customer-facing AI chatbot triggering Article 50 transparency obligations.

⚡ EU AI Act Risk Classification

Indicative classification: Limited Risk

Legal reference: Article 50 — chatbot transparency

Important: This is an indicative assessment based on typical deployment patterns. Your actual risk classification depends on your specific use case, configuration, and context. Register in Aeqora to get a precise classification using the EU AI Act decision tree.

Your obligations as a Deployer

→Disclose AI chatbot status to website visitors
→Provide clear pathway to human agent
→Label AI-generated responses in chat interface

How this score was derived

Methodology →

Scores 5/10: SMB-targeted customer-facing chatbot squarely within Article 50 transparency scope. No EU Declaration of Conformity published as of the index date. Deployers must configure the Article 50 disclosure notice — Tidio does not enable it by default in all deployment templates. Risk concentrated in default configurations that may not meet Article 50 requirements without additional setup.

Provider EU AI Act documentation

Tidio AI has not yet published dedicated EU AI Act compliance documentation. Contact them directly to request instructions of use and ask about their compliance roadmap.

What to do next

01

Register in Aeqora

Add Tidio AI to your AI system inventory and run the classification wizard for your specific deployment.

02

Request vendor docs

Ask Tidio AI for their EU AI Act instructions of use and technical documentation.

03

Generate compliance pack

Generate your Article 26 Deployer Compliance Evidence Pack once classification is complete.

Cite this assessment

Vendor? Request a correction →

Aeqora. "Tidio AI — EU AI Act Risk Assessment." Aeqora Vendor AI Risk Index. Verified 2026-06-12. https://aeqora.eu/vendors/tidio-ai

Scores are methodology-derived and citable under CC BY. View methodology →

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